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Quote Builder
Increase Your Market Share » Quote Builder
The FrontRunner Quote Builder is an excellent tool to attract more families to your door. Online visitors appreciate the ability to build their funeral package with select services and merchandise, and determine the total cost of their selections in real time.…
Payment Policy
Help Resources » Policies » Payment Policy
To help ensure a proper billing system for our FrontRunner Professional clients, it is important to outline a payment policy that we feel will benefit yourself and your staff. If you have any questions regarding the payment policy, feel free to email…
Billing Options
Getting Started with Your System » Billing Options
You can access all FrontRunner billing information at any time. If you have any questions regarding an invoice or one of the policies, don’t hesitate to contact Accounting. Navigate to System Settings > Account Management. current invoices billing…
W.L. Smith
Companies We Partner With » W.L. Smith
AfterLoss Subscription Program Today’s families want to feel truly cared for and you may think your firm must spend a lot of money establishing a grief support program. But, the AfterLoss app makes it truly affordable for you to gift your families with a…
Introduction
Introduction
Welcome to our Online Manual This is your gateway to everything you need to know while working in your Pulse system. The menu on the side lists the most common tasks associated with the system and how to access the information to create, edit, integrate, showcase,…
Increase Your Market Share
Increase Your Market Share
Bringing Families to Your Door Competition is fierce and the world of funeral service continues to evolve. In order to increase your market share, FrontRunner has developed complementary systems, market drivers, marketing tools, and system tools that will help attract…
Northern Caskets
Companies We Partner With » Northern Caskets
FrontRunner now has all of the Northern Caskets pre-loaded into the system. This will allow you to quickly showcase your products on your website and/or virtual showroom. *For more information, please contact your FrontRunner Success Coach. ← My Tribute Gift…
Halcyon
Companies We Partner With » Halcyon
Halcyon and FrontRunner have partnered to give you a one-write logic system. Enter your client data into your management system and push it to FrontRunner to add to your website and create a Book of Memories. *If you would like to activate in your system, contact your…
Osiris
Companies We Partner With » Osiris
Osiris and FrontRunner have partnered to give you a one-write logic system. Enter your client data into your management system and push it to FrontRunner to add to your website and create a Book of Memories. *If you would like to activate in your system, contact your…
Increase Your Revenues
Increase Your Revenues
The following features are automatically incorporated in the Book of Memories and your website. Follow the links to learn more about each revenue generator and how to effectively use them. If you require additional information, don’t hesitate to contact your…
Ionic Services
Companies We Partner With » Ionic Services
Ionic Services and FrontRunner have partnered to give you a one-write logic system. Enter your client data into your management system and push it to FrontRunner to add to your website and create a Book of Memories. *If you would like to activate in your system,…
Matthews Caskets
Companies We Partner With » Matthews Caskets
FrontRunner has all of the Matthews products pre-loaded into the system. This will allow you to quickly showcase your products on your website and/or virtual showroom. FrontRunner has also given your families the option to customize items such as embroidery lay, cap…
Mortware
Companies We Partner With » Mortware
Mortware and FrontRunner have partnered to give you a one-write logic system. Enter your client data into your management system and push it to FrontRunner to add to your website and create a Book of Memories. *If you would like to activate in your system, contact…
Social Media Tips
Social Media Tips
Learn about social media and the importance of having this for your business. Here is a video to help understand social media and how it affect’s today’s society: *For more information on social media, please contact your FrontRunner Success Coach.…
MacKinnon & Bowes
Companies We Partner With » MacKinnon & Bowes
Since 1966, MacKinnon & Bowes has built a reputation as the largest and most trusted provider of assistance to the funeral service profession. While its core business concentrates on transfers and removals, it also offers expertise in the repatriation of the deceased…
The Grief Center
Increase Your Aftercare Services » The Grief Center
Thie Grief Center app provides supportive guidance on funeral planning, grief support and how others can help the bereaved. The Center is packed with more than 35 articles, tips, and important information pieces for your families. *If you would like to activate in…
Director’s Assistant/Continental Computers
Companies We Partner With » Director’s Assistant/Continental Computers
Director’s Assistant and FrontRunner have partnered to give you a one-write logic system. Enter your client data into your management system and push it to FrontRunner to add to your website and create a Book of Memories. *If you would like to activate in your…
Policies
Help Resources » Policies
All FrontRunner policies related to billing, support, and cancellation are listed below. You will also find the ULA (User License Agreement), that outlines all details related to your account with FrontRunner. If you have any questions about any of the policies,…
The Remembrance Process
Increase Your Aftercare Services » The Remembrance Process
The Remembrance Process is a step-by-step process from the time of death until the final farewell. It uses time-tested ways to help families move from grief to remembrance. *If you would like to have this added to your website, please contact your Success Coach. A…
Funeral Screen
Companies We Partner With » Funeral Screen
Funeral Screen has a Digital Signage Software platform which allows you to display personalized announcements and presentations and update display content from any browser with an internet connection. We help funeral home transition away from felt boards with plastic…
Adding Pet Loss Services
Increase Your Market Share » Adding Pet Loss Services
An Unforgettable Friend™ is a network of caring funeral professionals and pet care specialists offering pet loss and bereavement services in their communities. The connection to network members provides families with invaluable grief and planning resources, pet loss…
Create / Edit Your Virtual Showroom
Create / Edit Your Virtual Showroom
The Virtual Showroom allows you to showcase products and services. It can be used with a touch-screen monitor from any location in your funeral home (such as foyer, arrangement office, and selection room) or from a families home. It can be fully customized by your…
Adding Cremation Services
Increase Your Market Share » Adding Cremation Services
If you are an existing FrontRunner Professional client and wish to offer your community A New World of Choice, we invite you to join Simpler Times. The network helps your firm provide your families with the tools they need to only choose the services and merchandise…
ASD
Companies We Partner With » ASD
ASD is an Answering Service that is solely dedicated to Serving the Funeral Profession. We have developed software that can integrate directly with ASD. This integration will enable you to reduce your data entry by uploading information directly into ASD’s…
Messenger Stationery
Stationery Printing » Messenger Stationery
Messenger gives funeral homes the ability to easily create and print high quality, professional looking, and highly personal memorial products within a matter of minutes! Messenger and FrontRunner have partnered allowing you to quickly export your client data and…
Add Record to Veterans Memorial Wall
Add/Edit a Record » Add Record to Veterans Memorial Wall
The Veterans Memorial Wall allows you to add the names/records of those who have had extensive experience in a particular field, especially military service, to a wall/page on your website. *If you would like to activate this feature in the system, contact your…
Messenger
Companies We Partner With » Messenger
Messenger gives Funeral Homes the ability to easily create and print high quality, professional looking and highly personal memorial products within a matter of minutes! Messenger and FrontRunner have partnered allowing you to quickly export your client data and import…
Dashboard
Getting Started with Your System » Dashboard
When you first login to the system, the Message Center will pop-up showing: New products and services offered. What’s new to the system. The amount of revenue your firm has earned in the SimplyOne account. FrontRunner’s workshop schedule. When…
Dashboard Set-Up
Pulse Website-Only Customers » Dashboard Set-Up
When you first login to the system, the Message Center will pop-up showing: New products and services offered. What’s new to the system. The amount of revenue your firm has earned in the SimplyOne account. FrontRunner’s workshop schedule. When…
Add Record to Fallen Heroes Wall
Add/Edit a Record » Add Record to Fallen Heroes Wall
The Fallen Heroes Wall was created to represent the services of those men and women who have given their lives in the line of duty as a police officer, firefighter, or emergency medical technician. Fallen Heroes can also include military personnel, including Coast…
ConsumerSide
Increase Your Revenues » ConsumerSide
In today’s changing market, families are looking for more choices, more options, and more convenience when it comes to paying for funeral-related products and services. For many, using a line of credit is essential. Bluefin and FrontRunner Professional have put…
Ad Library
Increase Your Market Share » Ad Library
The Marketing Center provides essential tools to help grow your business. This app contains printable Book of Memories advertisements as well as website search results and statistics. The Marketing Center is an ever-evolving tool; you will have access to search data…
FAQs on Stationery
Stationery Printing » FAQs on Stationery
Question: How can I expand my working space so I can see more of the stationery? Answer: The system embeds the stationery print engine within the software by default. If you would like a larger screen to work on, you can open the stationery print engine in a new…
Create a Virtual Tour
Edit / Publish Your Website » Create a Virtual Tour
FrontRunner is committed to creating a stunning video that represents both the quality of your facility and the exceptional services you provide for your community. The Facility Video will include: Up to 40 photos of your facility Appropriate music Text…
AfterLoss Subscription Program
Increase Your Aftercare Services » AfterLoss Subscription Program
Today’s families want to feel truly cared for and you may think your firm must spend a lot of money establishing a grief support program. But, the AfterLoss app makes it truly affordable for you to gift your families with a subscription to the AfterLoss Program.…
Pre-Arrange Online
Increase Your Market Share » Pre-Arrange Online
As more people do online research before ever visiting a business, it only makes sense that your funeral firm would provide all the information your community needs to make informed decisions. Further, if consumers feel comfortable with your firm and the information…
Record Settings
Pulse Website-Only Customers » Record Settings
Records can be edited or deleted at any time. The Edit Record Settings buttons is visible once a record is open in Web Details. There are multiple options: Post to Facebook: If your firm has a Facebook account and the set up is complete, the app can be…
Add Service Details
Pulse Website-Only Customers » Create a Basic Record » Add Service Details
The Service Details section of the Book of Memories automatically generates a Google map so online visitors can verify the location and directions to the visitation, service, interment and reception. Visitations Once the number of public visitations is selected, a…
File Management
Add/Edit a Record » Record Management » File Management
This section of Arranging Director allows you to add or edit the file number, force a record to be current, publish or unpublish a record from the website, and post a record to your Facebook page. Open a record and navigate to Record Management > File…
Maintain Forms
Add/Edit a Record » Setup Items » Arranging Director Admin » Form Library Maintenance » Maintain Forms
This section of Arranging Director allows you to add the forms you will be using for printing. These can be set up for the home screen and client record. Navigate to System Settings > Arranging Director Admin > Form Library Maintenance > Maintain Forms. *Only admin…
QuickBooks Accounting Integration
Add/Edit a Record » Setup Items » Arranging Director Admin » QuickBooks Accounting Integration
Before you are able to use the QuickBooks Export feature, you must first integrate your QuickBooks account with the Pulse Management system. Once the integration and configuration processes are complete, your firm will be able to: Sync products and services with…
Tabular Reports
Add/Edit a Record » Setup Items » Reports » Tabular Reports
This section of Arranging Director allows you to view and/or print from a selection of tabular reports. Navigate to Arranging Director > Reports > Tabular Reports. Check the boxes next to the reports you wish to run and click ‘Create Report(s)’. Date…
FAQs on Records
Add/Edit a Record » FAQs on Records
Below are a list of common questions regarding records. If you are still unable to find a solution to any problem that you are experiencing, please contact support@frontrunnerpro.com. Question: I am trying to upload an image but it’s not working. What am I doing…
Home Page Editing
Edit / Publish Your Website » Home Page Editing
The following describes all possible widgets installed on a wireframe website system. The home page settings are listed first and the child browser page settings can be found at the bottom of this page. The key to editing content on the home page is to locate in…
Forms Only System
Help Resources » Training Documentation » Forms Only System
Your management system allows you to print forms for each record entered in the system. Open a record and navigate to Client Arrangement > Summary. Click on ‘Show’ to display more information about vitals or payments. Use the Notes section to add…
SympathyNet
Companies We Partner With » SympathyNet
Funeral Webcasting allows grieving family members and friends to be part of the service no matter where they live in the world. FrontRunner software includes integration capabilities for SympathyNet. When a webcasting event is created, both systems generate an…
Create a Quote Builder
Edit / Publish Your Website » Advanced Website Editing » Create a Quote Builder
The Quote Builder module generates a professional price outline for any product or service offered. The module automatically calculates the total for online visitors. *The Pulse system includes a new and improved app for creating a quote builder. For more information,…
Tax Configuration
Add/Edit a Record » Setup Items » Arranging Director Admin » QuickBooks Accounting Integration » Tax Configuration
Step 3a: Tax Configuration Click on the ‘Configure Taxes’ link to link tax items and codes from your QuickBooks account. Step 1: Locate the appropriate tax set-up information from your QuickBooks company file. !If you have not set up your QuickBooks tax codes,…
Facebook – How to Post Obits
Pulse Website-Only Customers » Facebook – How to Post Obits
Facebook is a great tool for individuals, businesses, organizations, and brands to share their stories and connect with people, including potential clients. Facebook Pages, like timelines, can be customized by adding apps, posting stories, hosting events, and more.…
Facebook Integration Setup
Getting Started with Your System » Your Pulse Desktop » Book of Memories Settings » Facebook Integration Setup
Facebook is a great tool for individuals, businesses, organizations, and brands to share their stories and connect with people, including potential clients. Facebook Pages, like timelines, can be customized by adding apps, posting stories, hosting events, and more.…
FAQs on Book Of Memories
Add/Edit a Record » Create a Book of Memories Page » FAQs on Book Of Memories
Below are a list of common questions regarding the Book of Memories. If you are still unable to find a solution to any problem that you are experiencing, please contact support@frontrunner360.com. Question: How do I delete/modify a condolence message, candle message,…
My Tribute Gift
Companies We Partner With » My Tribute Gift
Learn about My Tribute Gift, the background, and why FrontRunner chose to partner with them for donations. When FrontRunner looked into developing an online donation system, we met with countless charities that confirmed the dramatic decline in memorial donation…
Activating your Quote Builder on the website
Increase Your Market Share » Quote Builder » Activating your Quote Builder on the website
Setting up the Activation Process Once your Quote Builder GPL set-up is created to include all packages, products, services and prices, it must be activated on the website in order to be seen by online visitors. From your Quote Builder GPL, set your quote builder…
Mobile Case Management
Add/Edit a Record » Mobile Case Management
Whether controlled on a smaller cell phone screen or a larger screen such as an iPad or tablet, the Mobile Manager uses responsive technology that auto-adjusts its sizing to be highly functional on any sized device. Some of the features include the ability to add new…
Tukios DVT
Create / Edit a DVD Slideshow » Tukios DVT
Tukios offers high-quality tribute videos that are easy and fast to create. Visitors to the website can purchase a DVD file to burn for themselves or purchase a copy of the DVD or Bookshelf Box Set. Your funeral home earns a commission on these sales. *If you would…
Tukios
Companies We Partner With » Tukios
Tukios offers high-quality tribute videos that are easy and fast to create. Visitors to the website can purchase a DVD file to burn for themselves or purchase a copy of the DVD or Bookshelf Box Set. Your funeral home earns a commission on these sales. *If you would…
FrontRunner DVT
Create / Edit a DVD Slideshow » FrontRunner DVT
In minutes, your firm can create stunning, moving memorial tributes to offer families. Once created, the video files can be burned to a DVD using a preferred program. Open a record and navigate to Digital Video Tributes: Create New Project *Tip: If the screen…
Dashboard 2.0
Getting Started with Your System » Dashboard 2.0
The Dashboard is the main screen that will load when you log into the system. You will see many widgets throughout your Dashboard. Setting Up Your Dashboard When you log into your system for the first time you will see a list of default widgets. *Each user will have…
Add Live Chat
Edit / Publish Your Website » Add Live Chat
There are many programs out there to provide you with a Live Chat service to add to your website. There is one we recommend, and have a few clients using this feature already, callled Comm100. For more information, please visit the Comm100 website. You can customize…
Quickbooks Troubleshooting
Add/Edit a Record » Setup Items » Arranging Director Admin » QuickBooks Accounting Integration » Quickbooks Troubleshooting
Quickbooks Log The Quickbooks Log, found under System Settings > Arranging Director Admin > View Logs, will show you the record of all pieces of information that have been pushed (Queued) from FrontRunner to the Web Connector, as well as the status of the items…
User License Agreement
Help Resources » Policies » User License Agreement
FrontRunner Professional – User License Agreement Amended – July 25, 2015 h3. INTRODUCTION Please read this USER LICENSE AGREEMENT (“Agreement”) carefully and make sure that you fully understand it. You will have the opportunity to accept or reject…