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Approve Stories

Getting Started with Your System » Your Pulse Desktop » Book of Memories Settings » Approve Stories

If an online visitor shares a story, and if the approval process is turned on, your company can approve any stories before they are visible on the Book of Memories. Navigate to Main > Book of Memories > Approve Stories. For any story that you approve, click…

Approve Photos, Stories & Condolences

Pulse Website-Only Customers » Approve Photos, Stories & Condolences

Approve Photos When an online visitor shares a photo, and if the approval process is turned on, the funeral home can approve any photos that have been uploaded within the Book of Memories. Navigate to Main > Book of Memories > Approve Photos. For any photo(s)…

Book of Memories Settings

Getting Started with Your System » Your Pulse Desktop » Book of Memories Settings

Learn about the settings in your Book of Memories. Some of the information you will find in the secondary navigation is for information purposes only. Navigate to Main > Book of Memories. Below you will find a breakdown of other pages and how they work. Global…

Tributes

Add/Edit a Record » Create a Book of Memories Page » Tributes

This section allows easy access to view, edit, and delete: Memorial Candles Condolences Shared Stories Donations Memorial Trees Every record contains this section, which allows your firm to make any necessary corrections for online visitors. Click on Edit…

Family Login Settings

Pulse Website-Only Customers » Create a Basic Record » Family Login Settings

More and more families are taking ownership of their loved one’s Book of Memories and appreciate the opportunity to connect and engage with family and friends using these online tools. Family Interactive Edition The system automatically generates a Family…

Family Login

Add/Edit a Record » Record Management » Family Login

More and more families are taking ownership of their loved one’s Book of Memories and appreciate the opportunity to connect and engage with family and friends using these online tools. Family Interactive Edition The system automatically generates a Family…

Dashboard

Getting Started with Your System » Dashboard

When you first login to the system, the Message Center will pop-up showing: New products and services offered. What’s new to the system. The amount of revenue your firm has earned in the SimplyOne account. FrontRunner’s workshop schedule. When…

Global BOM Settings

Getting Started with Your System » Your Pulse Desktop » Book of Memories Settings » Global BOM Settings

The Global Book of Memories section allows you to set up your captcha preference, date formats, rotation options for photo frame, and the approval process for photos and stories. Navigate to Main > Book of Memories > Global BOM Settings. Display BOM Tunnel Page:…

Facebook – How to Post Obits

Pulse Website-Only Customers » Facebook – How to Post Obits

Facebook is a great tool for individuals, businesses, organizations, and brands to share their stories and connect with people, including potential clients. Facebook Pages, like timelines, can be customized by adding apps, posting stories, hosting events, and more.…

Dashboard Set-Up

Pulse Website-Only Customers » Dashboard Set-Up

When you first login to the system, the Message Center will pop-up showing: New products and services offered. What’s new to the system. The amount of revenue your firm has earned in the SimplyOne account. FrontRunner’s workshop schedule. When…

Management System

Help Resources » Training Documentation » Management System

Below is a breakdown of each of the training sessions that will take place. Click on each link for information on that topic. From there, you will find a print icon located in the top right. Please feel free to print off each section or bookmark this page for future…

Pulse Website-Only Customers

Pulse Website-Only Customers

The information listed below will allow you to create a web-only record, push it to your website, and automatically create a Book of Memories. The Basic Record includes most of the information that is required for the online tribute. (Once the basic record is created,…

Facebook Integration Setup

Getting Started with Your System » Your Pulse Desktop » Book of Memories Settings » Facebook Integration Setup

Facebook is a great tool for individuals, businesses, organizations, and brands to share their stories and connect with people, including potential clients. Facebook Pages, like timelines, can be customized by adding apps, posting stories, hosting events, and more.…

Add/Edit/Delete Your Website Record

Pulse Website-Only Customers » Create a Basic Record » Add/Edit/Delete Your Website Record

This section will show you how to create a new record, edit an existing record, or delete an existing record. Adding a Record Navigate to Main > Records. Mouse over ‘Add a New Record’ at the top right and select either: Web Only Record (for families…

Dashboard 2.0

Getting Started with Your System » Dashboard 2.0

The Dashboard is the main screen that will load when you log into the system. You will see many widgets throughout your Dashboard. Setting Up Your Dashboard When you log into your system for the first time you will see a list of default widgets. *Each user will have…

Book of Memories Features

Add/Edit a Record » Create a Book of Memories Page » Book of Memories Features

The information below will allow you to better understand how all the features within the Book of Memories work. If a family member or someone in the community calls / writes asking for more information, this page details best practices and how to access particular…

Main Desktop

Pulse Website-Only Customers » Main Desktop

Records The Records section allows you to quickly access or create a new record. Navigate to Main > Records. The Records section, by default, will display all current records. To view any other types of records, select a category (Past, All, Web Only Records) from…

FAQs on Book Of Memories

Add/Edit a Record » Create a Book of Memories Page » FAQs on Book Of Memories

Below are a list of common questions regarding the Book of Memories. If you are still unable to find a solution to any problem that you are experiencing, please contact support@frontrunner360.com. Question: How do I delete/modify a condolence message, candle message,…

Mobile Case Management

Add/Edit a Record » Mobile Case Management

Whether controlled on a smaller cell phone screen or a larger screen such as an iPad or tablet, the Mobile Manager uses responsive technology that auto-adjusts its sizing to be highly functional on any sized device. Some of the features include the ability to add new…

System Profile – Web-Only

Pulse Website-Only Customers » System Profile – Web-Only

System Profile Your System Profile is where you can enter/edit all the location and contact information for your funeral home, !The System Profile is very important; it is the core source of information that populates many key areas of the system. It is crucial to…

Cancellation Policy

Help Resources » Policies » Cancellation Policy

FrontRunner Professional Cancellation Agreement Confidential This document contains proprietary information and may not be reproduced, transmitted, or translated in any manner without the specific consent of FrontRunner Professional. This includes third party…