Funeral Pay

FuneralPay is a online payment processing program geared to addressing the need for more online collaboration within the funeral arrangement process. Now, more family members and even friends can make contributions directly to the cost of the funeral on the funeral home website, from wherever they may be located.

With this tool, you will be able to setup a payment center directly in the settings of your system through which anyone can search for the deceased and make a contribution to the costs of the funeral. All payments will go through the deceased’s record. If the funeral home’s admins system includes management, the contributions automatically link to the deceased Account tab as a payment entry.
If you do not already have this activated in your system and are interested, please contact us. 

Getting Started

  1. Navigate to System Settings > FuneralPay > Vantage Accounts.
  2. Click "Add New Company".
  3. Complete the company information - this should be completed by the with financial signing authority. Select which branch(es), if applicable, will be associated with this merchant account. Complete the signer information, using the personal details of the applicant. 
  4. Click "Save Company". 
  5. There may be a few personal verification questions to answer. The signer will need to answer these.
  6. Review and accept the terms and conditions. Review the business owner information. 

How It Works For the Public

A page will be added to the website that is dedicated to the Payment Center. The Payment Center is a search console page for services held and made public on the website.

Note: In order for a viewer to find a deceased name, they must have a visible online Book of Memories Tribute Page.
Once the viewer has selected the deceased name in which they wish to make a payment to, they will fill out their personal contact details.
To finalize the transaction the viewer must select Next once again to have the payment processed. Once the payment has been officially processed an email confirmation will be sent to the viewers email they provided.

How FuneralPay Works in Your System

  • Web-Only System

    When a payment is made on the website by a visitor an email will be sent to the FuneralPay account email address. This is a notification to the funeral home indicating that a payment has been made.


    You can find a transaction log of all payments received within System Settings > FuneralPay > FuneralPay Summary . There will also be a tab to with drawl money from the WePay merchant account.


    There is no transaction log within the record.


    If payments received exceed the amount of the funeral bill, the funeral home is responsible for refunding money to the client.

  • Management System

    When a payment is made on the website by a visitor an email will be sent to the FuneralPay account email address. This is a notification to the funeral home indicating that a payment has been made.


    The transaction will show up in two locations inside the FrontRunner Pulse System.


    1. Under System Settings > FuneralPay > FuneralPay Summary a transaction log of all payment received will be stored. There will also be a tab to with drawl money from the WePay merchant account.
    2. Within the deceased record Account tab the transaction will be added automatically. The payment will be indicated with the comment “Online Payment Status: Released”.

    ** If payments received exceed the amount of the funeral bill, the funeral home is responsible for refunding money to the client.


    ** If Quickbooks Integration is used, the payment will need to be edited and flagged appropriately to push to Quickbooks.

How to Issue a Refund

1. Navigate to System Settings > Funeral Pay > Vantage Payments
2. Each payment will be logged here - on the far right there is a refund button that allows you to process a full refund for a client. 
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