Insurance Assignments

Dealing with insurance companies can be stressful and time consuming when filing a claim. Between going back and forth with agents and waiting for the funds to be released to the family, it can take 60-90 days before your firm gets paid for the service. With our new update to the FuneralPay program, completing an insurance assignment has never been easier. We’ve now partnered with Tribute Insurance Assignments to offer our clients a fast and stress-free insurance assignment platform. 

With this new integration, clients can file insurance assignment claims in minutes. We will ensure that each claim is processed accurately and efficiently. Furthermore, we complete ALL claim forms and affidavits that the insurance company requires on behalf of your firm and the beneficiary. This results in you saving time and avoiding the headaches of paperwork all at no cost to your firm or out of pocket expense for the family.
If you do not already have this activated in your system and are interested, please contact us. 

Getting Started

Log into your system and navigate to System Settings.

Setting up Your Vantage Accounts

Before you begin, make sure you have the following information:
  • Bank account number
  • DBA Name
  • Bank name, phone, etc..
    • Account number
    • Routing number (9-digit number for financial institutions, found on checks)
  • EIN
  1. Go to Funeral Pay > Vantage Accounts.
  2. Your company name will appear on the left. Click the Add Account link to the right.
  3. Enter all the account information. If you have multiple locations and they use different information, then you will need to set up an account for each.
  4. Once complete, you will now see this as "pending" with an Agree to Terms link. Click that.
  5. The approval process will take 24-48 hours. Once approved, you will see it read as "open" and you can follow the next steps to set up your insurance account.

Setting up Your Insurance Account

  1. Go to System Settings > Funeral Pay > Tribute Insurance. 
  2. If multiple locations, choose a location from the drop down.
  3. Enter the business tax ID number and license number.
    • Note: if you do not have a license number for the funeral home, enter N/A.
  4. Click Send Account > Continue.
  5. Follow the same steps if you have other locations.
Once this has been successfully submitted you will be able to submit a claim. 

Submit a Claim

  1. Open the record and navigate to Funeral Pay > Insurance Request.
  2. Enter the contact information
    1. Funeral Home Reference number: is a funeral-home specific number that can be pushed through so that the funeral home can reference the claim by their reference number in any communication with the Insurance Assignment staff. 
    2. Choose a location.
    3. Main Contacts: lists all primary contacts and funeral directors.
    4. Secondary Contacts: lists all employees. 
    5. Funeral Director: lists only funeral directors which have been added into the system.
    6. Click Next.
  3. Enter the deceased information. This section should pull in any information that has already been entered for the death record. Otherwise, you will need to complete. Click Next.
  4. Enter the beneficiaries. They may be used on 0 policies or multiple policies. They can be deleted or modified at any time (although you cannot delete a beneficiary that has been added to a policy, you must remove them from the policy first). You must add at least one beneficiary. 
    1. Click Add Beneficiary.
    2. To add a funeral home as a beneficiary, just click on Funeral Home is Beneficiary checkbox. This will automatically pull in the contact information of the Funeral Home. Change any fields as necessary. 
    3. For a non-funeral home beneficiary, there is some additional information to enter, in particular Date of Birth, Date of Death (if deceased), and whether there has been a name change (and the previous name and reason for the change if there has been one). 
    4. Click Add.
    5. If there is more than one beneficiary, follow the same steps.
    6. Click Next.
  5. Add the policy information. Add any policies that will be attached to this re-assignment claim. 
    1. Click Add Policy.
      1. You must always enter a Policy Number and a Policy Value, select an Insurance company, and select Beneficiaries.  
      2. If it is a group life policy, and you have selected an Insurance company, it will provide a list of employers. 
        1. Select from the drop down, enter the claim number if you know it, and then select whether the deceased is the spouse of the policy holder, the dependent of the group policy holder, or the actual employee. 
      3. If there are no list of employers, click Add New Employer. There will be fields for the Employer Name, Employer Phone, HR/Insurance Contract, and Group Policy Number. 
      4. Click Add.
    2. You may also choose a notary to be associated with the claim,.
    3. Enter the funeral home request for funds.
    4. Click Next.
  6. Add the forms.
    1. Upload the requested forms. Once you have uploaded a form, you should be able to see its status, and you will get a link that you can view the form that you have uploaded. 
      • Note that some forms are partially completed for you by the insurance assignment system. Those forms will be underlined and their name will be a link to the form to download, which you can complete and then upload. 
      • If you upload a form that is required by multiple Policies, it will appear as ‘uploaded’ in multiple policies (e.g. you only have to upload a copy of the death certificate once – then it will show as uploaded for all policies). 

    Frequently Asked Questions

    • What information or documents do you need to verify a policy with an insurance company.?

      We usually need the deceased’s information (name, date of birth, date of death and SSN), beneficiary name and relationship, insurance company name and policy number and a copy of a signed assignment completed by the correct beneficiary. However, if you do not have all of those items, we request that you send us any infrmation you may have and we will do what we can to begin the verification process and obtain as much information as we can with what you are able to provide.  

    • What documents do you need to fund a request?

      We only require a copy of an assignment/reassignment signed by all beneficiaries and a representative at the funeral home.  

    • How long will it take for a funeral home to receive payment for a request we submit?

      You can receive funds in as little as 24 hours. Most insurance companies are able to obtain a verification and process funding so that you will receive funds in 48 hours maximum.

    • What documents does the funeral home or family need to produce after funding?

      You need to send us the original assignment(s) and an original death certificate for each insurance company that we fund policies for. There are insurance companies that will accept a copy of those items. If that is the case, we will make sure you remain well informed and only require faxed copies of the Assignment and Death Certificate. 

    • Do I need to have the beneficiary(ies) complete claim forms and submit those Tribute Assignments?

      Absolutely not! A great service that we provide, is we will take care of ALL documents required by the insurance company including claim forms and various affidavits.  

    • How much will this service cost my funeral home?

      Most funeral homes do not incur a cost associated with this service at all. The small fee, based on the amount funded is generally covered by the policy proceeds. We will ACH the funeral home or submit payment to the beneficiary in the case of an advancement, the amount assigned, minus the fee.

    • How do I get paid?

      We will ACH funds directly to your funeral home’s account. 

    • Can I include fees for a florist or cemetery on my assignment?

      Absolutely! We can obtain banking information directly from the florist or cemetery and ACH their portions directly to them. We can also mail them a check for the amount the need made out directly to them.

    • If the insurance proceeds exceed the amount of the funeral and the family wants to receive those in the form of an advancement from Tribute Insurance Assignments, can they?

      Yes. The family will receive their funds via check or ACH issued the same day we process payment to the funeral home.

    • Is there a limit on the amount of an advancement directly to the family?

      There is no limit. A beneficiary can request the entire amount of the insurance policy. We will ACH the funeral home the amount they need to cover funeral expenses and pay the family the remainder in the form of a check, or by ACH directly to their account as well.  

    • If a policy is worth more than the funeral expenses and a family chooses not to have their portion advanced, how long will they have to wait to receive their funds directly from the insurance company?
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